Help

Need more help?
Call Customer Service at (256) 235-9253 or toll-free 1-866-814-9253. Consolidated Publishing's Online Manager is Gary Lewis. He can be reached at (256) 235-3531 or e-mail glewis@annistonstar.com.

Logging in | Navigating the site | Searching the archives

Help! I can't log in!

I am an Anniston Star subscriber. Do I have to pay extra to access the Web site?
• Absolutely not! Complete access to the Web site is included in your newspaper subscription. You do have to register with the site so that we can verify your subscription.
• For help registering, please contact Customer Service at (256) 235-9253 or e-mail online@annistonstar.com.

  I have my user name and password, but I get an error message:

• The login is case sensitive. Make sure you are using the same combination of capital and lower case letters that you used to register.
• Your user name is your complete e-mail address. Be sure to include the designation of your Internet service provider after the @ symbol (e.g. johnsmith@yahoo.com)
• Make sure you don't have any spaces or extra periods in your e-mail address or password.
• If you are sure you are entering your login ID correctly, clear your browser's cache and then login again.

  I want to change my password:

• Reset your password. Put in your e-mail address and a new password will be e-mailed to you.
• Choose a new password. Fill in the form, then put in your e-mail address and a password of your choice (five or more characters.)

  I'm only interested in one story. Do you offer a free trial?

• Yes! Non-subscribers may register here for a free 24-hour trial to The Anniston Star which will provide full access to our main site at www.annistonstar.com. However, a paid subscription is required for access to the online archives.

  Please note: If you register for the free trial, please be sure to add "annistonstar.com" to your e-mail safe list, or check your spam/junk mail folder for your login information!

  I was asked to send you my IP address. What is that?

• An IP address is a unique numerical identifier for your computer or Internet connection. In some specific cases, we may require your IP address in order to diagnose and correct site access issues. If asked for your IP address, please send us the following set of numbers: 38.103.63.61

  The front page isn't showing today's paper. What should I do?

• Most of the time when this happens, your computer has cached (or saved) an earlier version of the front page. Some Internet providers, such as AOL, do this automatically in order to speed up users' connections.
• If you use Windows, you can "force refresh" the page by holding down the control (Ctrl) button while pressing the F5 key at the top of your keyboard. Mac users can press shift-F5 to do the same. If this doesn't refresh the page, try the following to refresh the cache:
  • AOL: click here for instructions.
  • Internet Explorer: Click Tools » Internet Options » General tab » Delete Files » Delete all offline content » OK.
  • Firefox: Click Tools » Options » Privacy » Clear (across from the Cache option) » OK.
  • Safari: From the Safari menu, choose "Empty Cache" » Empty.

Where do I find ...

• Advertising rates - For online rates, see Advertise in the Services section. For print rates, please call 256-235-9222.

Using Anniston Star Online archives

Searching the Anniston Star Online archives is fast and easy, thanks to our archives host, NewsLibrary.com. Complete archives are available online starting from 2001. Selected articles are available starting from 1987.

• Type keywords into the search field in the right column of any news page.
• Enclose exact phrases in quotation marks.
• To start over, click New Search at the top of the search page.
• NewsLibrary FAQ

Our archives are available at no additional cost to registered Anniston Star Online users. Non-subscribers must pay a fee to access archived articles, but searching is always free.